Advertising and commerce policy

Labeling and separation

A promoted ad, a sponsorship, or commercial content will be clearly marked everywhere it appears. Payment does not change a moderation decision, a community rating, or the order of content that is not ad space.

Advertiser responsibility

The advertiser is responsible for accuracy, content rights, price, documents, taxes, and delivery of the product or service. Misrepresentation, prohibited products, unlawful discrimination, impersonation, collection without consent, and spam are prohibited.

Role of the platform

Ad approval is a limited advertising review, not full verification of the advertiser or a guarantee of the transaction. A business or service-provider verification mark refers only to the evidence reviewed and the date of that review.

Price, fee and payment

The price and the fee are shown before payment. A full card number is not stored on the site. A payment counts as received only after the payment company confirms it.

Cancellation, refunds, and consumer rights

When a transaction is subject to consumer-protection law, the disclosure document, cancellation methods, deadlines, cancellation fees, and refund will be determined by the transaction type and applicable law. The payment provider and advertiser must provide a documented cancellation and refund process; these terms do not limit any non-waivable right.

Complaint and takedown

You can report an ad, rating, or advertiser. The operator may stop promotion, suspend publication, retain evidence, and forward a report to a competent authority when required.

Purchases, the house rules, and breaking them

Payment does not exempt anyone from the house rules and the terms of use. Every purchase (an ad slot, an ad promotion or a subscription) is fully subject to them.

Breaking the rules may lead to the listing being removed, the promotion being ended or the account being blocked — even in the middle of a paid period, and with no refund. This does not apply where the law gives a right to cancel the transaction or receive a refund.

Someone who causes harm to a person, the community or the operator may be held liable for the damage under the law, in addition to having the content removed.

The operator does not refund a period in which the advertisement was removed for a breach. A removal for any other reason is considered on its own merits. This does not apply where the law gives a right to cancel the transaction or receive a refund.

When there is a refund and when there is not

Paid ad: full refund as long as the ad has not gone up on the site. Once it appears on the site there is no refund for the publication, even if it is taken down before the end of the period. This does not apply where the law gives a right to cancel the transaction or receive a refund.

Promotion, bump or prominent placement: full refund as long as they have not started. There is no refund for a bump that has already been done or for promotion days that have passed. This does not apply where the law gives a right to cancel the transaction or receive a refund.